Listening, Learning, Improving.
How your feedback is shaping Apollo’s order experience.
In April, we launched the first survey in our Voice of the Customer programme — a key step in understanding how our customers experience Apollo’s order process. This short survey is sent directly to customer contacts who receive our order confirmations.
The survey asks customers to rate their overall ordering experience with Apollo, as well as specific aspects such as how easy it is to place an order and whether deliveries arrive on time. It takes less than a minute to complete, but the insights it provides are invaluable.
Thanks to your feedback, we’ve already made meaningful changes. This month, we introduced new processes to provide more accurate dispatch dates on order acknowledgments. We’re also now proactively sending updated acknowledgments if we’re unable to meet the original dispatch date — helping you plan with greater confidence.
And we’re not stopping there. More improvements are in the pipeline, all driven by what you’ve told us matters most. We’ll be sharing updates on these changes in the coming months.
We encourage all customers to take part in the survey — your voice only helps enforce Apollo’s commitment to delivering excellence. If you have any questions or would like to share feedback directly, feel free to get in touch.